Customer Info

  

Ordering Online

We want to make it really easy for you to buy from our great selection of eco friendly goodies. Buying online is a fun, safe and easy process. Our site uses secure server software to protect your personal information whenever you place an order or access your account.

To enhance your shopping experience you will be required to register your details prior to your first order.  This allows you to save your shopping cart if you get interrupted during your ordering process and also allows you to check your account at a later date.  Once you have confirmed your email address you will be able to start shopping immediately.

Browse through The Party Shop and The Gift Shop using the navigation menu on the left hand side. When you find a product that you would like to purchase just click on the ‘add to basket’ button or type in the number for multiple purchases.  When you have finished your product selections, click on ‘Checkout’. You can still add or delete items before you complete your payment.

At the checkout, you will be asked to enter your delivery and payment details. Once your transaction has been securely completed (please read the security section below) you will receive a confirmation email and your order will be dispatched to you soon after. If you do not receive this email please contact us.

Discount voucher

When redeeming a discount, please type your offer code in the redeem voucher box at the checkout.

Payment Options

Payment can be made securely online through PayPal using a credit card or you can use a PayPal account. Please note that if you are paying through a PayPal account we will need to wait for the money to clear before delivering your order, this can take up to 9 days.  If you prefer, you can also pay by direct deposit or cheque or cash when picking up goods from Discovery Bay.

Security

Your credit card details are securely transmitted through PayPal only.  PayPal is a very safe way of paying for goods and offers protection against fraud. None of your credit card details are held by Little Miss Green The Party Queen Ltd.  Any personal information that we have (such as name, email and address) will never be shared with anyone – ever! We value your privacy.

Delivery Options

We accept orders locally in Hong Kong and worldwide. Under normal circumstance, local goods purchased will be delivered to customers in 1 to 7 working days from the date of order, depending on the requested area of delivery. Delivery service will not commence when typhoon signal No. 8 or above or when rainstorm warning signal black is hoisted. Delivery is made through registered Hong Kong Post. We offer a free pickup service from Discovery Bay only. This service is available with limited collection times. Collection time and day will be agreed via email or telephone after an order is placed.

LOCAL DELIVERY charge is a flat rate of HK$45 irrespective of the size of parcel for Hong Kong addresses.

INTERNATIONAL DELIVERY charges will depend on weight and destination. Please click on the ‘pickup service’ and ‘payment on collection’ at check out and we will contact you after receiving your order.

Return Policy

In the unlikely event that you are unhappy with your purchase, please let us know. We will happily refund your money for any goods returned to us in a new, unused and undamaged condition with some proof of purchase. Please use recorded delivery to avoid delays and email This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 days of receipt of goods to let us know you have a problem. Unfortunately we cannot refund the cost of the postal charges.

Packaging

Please note that we aim to use only recycled packaging where possible. Any packaging that is sent to us will likely be reused for our orders. This may mean that you could receive plastic, bubble wrap or even those horrible foam peanuts. We hope that you will recycle or reuse any packaging we send. We do try to keep packaging to a safe minimum wherever possible.

Upcoming Events

Please come along and see us at our next event. We love meeting our customers and we really want to show off our fantastic range of products. This is the best way for choosing from our unique range of fabric decorations and the most fun way to meet your next Koonin Family Pet or String Doll.  For more information please click here.

E-Newsletter

Make sure you know when Little Miss Green will next be out and about by signing up to our e-newsletter. Not only will you keep up to date on our events, news and eco party tips but you will receive details of our latest products and also be given subscriber only discount codes.If you wish to unsubscribe you can easily do so by sending us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the subject title ‘Unsubscribe’.

Little Miss Green's Friends

Little Miss Green is quite friendly. Therefore, this site contains links to other websites which are not controlled by us. All links are added in good faith but we cannot be held responsible for any content on other sites.